SERVICE DESIGN
INTERACTION DESIGN
INFORMATION DESIGN
PRODUCT DEVELOPMENT
Dash
Voice User Interfaces (VUI)
Shopping Assistant In Warehouse Environments
Dash is a shopping assistant for a warehouse shopping environment by using Voice User Interfaces (VUI). Its purpose is to serve as a first response system to assist shoppers with basic queries, call a representative when asked or when Dash deems it necessary, alleviate the stress experienced when navigating an unfamiliar place, and help with the efficiency of the customer's experience. Dash also provides recommendations and suggestions, without the user having to wait or find a service representative.
The information architecture shows that user is only presented with two options and can ask questions at any time.
Download Final Presentation (PDF 768KB) | View Dash Process Website
INDIVIDUAL CONTRIBUTION
Literature Review
On-site Interview & Observation
Research Synthesis
Concept Generation
Information Architecture
Persona and Scenario Development
Speed Dating
Video Development
PROJECT DETAILS
Fall 2009, Basic Interaction Design
Instructor: Jodi Forlizzi
School of Design
& Human-Computer Interaction Institute
Carnegie Mellon University
COLLABORATORS
Theyab Al-Tamimi, ETC
Matthew Deutsch, ECE
Kelly Nash, IxD
Aesha Shah, CS, HCI