Connected to Me

Addressing chronic care beyond the clinic

A service design project sponsored by the Mayo Clinic and Continuum

Our team of five was tasked with helping the Mayo Clinic rethink how care can be coordinated in primary care settings. We chose to focus on improving coordination of chronic care, viewing chronically ill patients as extreme users of the healthcare system.

Our concept, the CTM system, coordinates care using a mobile device and social support groups. The device provides individuals constant access to their health status along with a constant connection to other patients. As a result, patients and their support groups can develop individualized approaches for developing and internalizing the new normal. By focusing on the patients' ability to see and share their daily decisions, the CTM system highlights the connection between everyday choices and health outcomes.

Download Process Book (PDF 2.3MB)